Refund policy

REFUND & RETURN POLICY

At Geh Vital, we release our walking-assist exoskeleton in limited quantities and units are produced in small batches. Because of this, we keep a strict but fair return policy, outlined below.

By placing an order, you agree to these terms.

IMPORTANT: ONLY THE ITEMS LISTED ON THE PRODUCT PAGE ARE INCLUDED

The Geh Vital Walking-Assist Exoskeleton is sold as the exoskeleton and the items listed on the product page only. It does not include canes, walkers, braces, footwear, clothing, or other mobility aids or accessories unless they are specifically listed.

Some photos, videos, posts, or ads show the exoskeleton used alongside other products. These are for illustration purposes only and are not part of the product. The product page, our social media, and this policy describe exactly what is included in the box.

By placing an order for the Geh Vital Walking-Assist Exoskeleton, you confirm that you understand and agree that you are purchasing only the items listed on the product page.

Returns, refunds, exchanges, or disputes requested because the order does not include accessories or other products shown in photos, videos, posts, or ads will not be accepted.

RETURN ELIGIBILITY

Every Geh Vital order is covered by our 30-Day Money-Back Guarantee. If you are not 100% happy with your exoskeleton, contact us within 30 days of delivery to return it for a full refund of the item price. Items must be in like-new condition, free of damage, and returned in their original packaging with all components, straps, chargers, and manuals included.

However, we understand that issues can happen. If you receive a defective item or the wrong item due to our error, we’re here to help.

You must contact us within 30 days of delivery to request assistance.

Requests submitted after 30 days cannot be accepted.

DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, does not power on or function as described, or you received the wrong item, please email:

gehvitall@outlook.com

Include:

Your order number
Clear photos or a short video showing the issue

Once reviewed and approved, we will offer either:

A replacement (if available), or
A refund to your original payment method

Please note: Return shipping costs are the responsibility of the customer.

WHAT IS NOT ELIGIBLE FOR RETURN

Outside of our 30-Day Money-Back Guarantee, we do not offer refunds or exchanges for:

Incorrect size selection (see SIZE EXCHANGES below)
Delayed shipping
Failure to review product descriptions or sizing guides

Sale items, discounted items, and promotional purchases are final sale and not eligible for return. Mystery Box purchases are final sale. Order Priority and Shipping Protection add-ons are non-refundable once your order has shipped.

SIZE EXCHANGES

We understand that fit can be difficult to judge online. As a courtesy, we offer one size exchange per order, subject to the conditions below.

To be eligible for a size exchange:

You must contact us within 30 days of delivery to request the exchange
Items must be in like-new condition and in original packaging with all components, straps, chargers, and manuals included
Your requested size must still be in stock when your return is received — we are unable to hold or reserve sizes
Sale items, discounted items, and mystery boxes remain final sale and are not eligible

All shipping costs for an exchange are the responsibility of the customer. This includes returning the original item to us and delivery of the replacement.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments. Original shipping fees, duties, and taxes are non-refundable.

To request an exchange, email gehvitall@outlook.com with your order number, the size you received, and the size you would like. Please do not ship anything back before receiving written approval — unauthorized returns will be refused.

Once your item is received and inspected, your replacement will be dispatched within 3–5 business days. If your requested size sells out before your return arrives, store credit will be issued in place of an exchange.

RETURN CONDITIONS (IF APPROVED)

If your return is approved:

Items must be in like-new condition and free of damage
All components, straps, chargers, and manuals must be included
Original packaging must be included
Items must be in resale condition

Any item showing signs of heavy use, damage, missing parts, tampering, or alteration may be rejected.

RETURN SHIPPING COSTS

Return shipping costs are not covered by Geh Vital.

Customers are responsible for arranging and paying for return shipping.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Shipping fees, duties, and taxes are non-refundable.

REFUND PROCESSING

Once your approved return is received and inspected:

Refunds are issued to your original payment method
Processing may take 5–10 business days
Banks may take additional time to reflect the refund

You will receive an email confirmation once your refund has been processed.

POLICY ABUSE

We reserve the right to decline returns or restrict future purchases in cases of policy abuse, excessive disputes, or chargebacks.

CONTACT US

For any questions, please contact: